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Lirno help
Find the first check for an unclear scan, an incomplete explanation or a failed app action. Prepare the details Rocket Digital needs to investigate a continuing issue.
Lirno support · Rocket Digital Limited
Choose the check that fits
A scan, an explanation and an access message need different first checks. Begin with the action you were trying to complete. Keep a short description of what happened so the longer troubleshooting guidance below has a clear starting point.
The input
Compare the problem being discussed with the worksheet. Inspect small symbols, graph labels and the instruction. A decimal read as an integer can change an otherwise valid calculation. Retake the image or clarify the ambiguous part before requesting another explanation.
For a crowded page, name one question and include its supporting figure. Then check that the corrected task is the one being answered.
Check a homework scan →The explanation
Show the last line you understand and ask why the next line follows. Add your course level and the method your teacher expects. A focused follow-up can help distinguish a missing prerequisite from a response that needs correction.
If the result conflicts with your notes, identify the exact claim or calculation before asking for a check. Keep the original question available.
Inspect the reasoning →The app
Note the feature, exact message and approximate time. Check your connection and any usage or service message in the app. If one feature will not open, record whether other tools still work and whether the same message appears after reopening Lirno.
If the issue continues, use the contact button and describe the steps that reproduce it, together with the checks already tried.
Prepare the support details →Help support reproduce the issue
Copy this checklist, fill in the relevant details and use the official contact form. Leave out passwords and unrelated homework content.
Device model:
iOS or iPadOS version:
Lirno version:
Feature and exact message:
Approximate time:
Steps to reproduce:
Expected result:
Checks already tried:
Start with what happened: the question was captured incorrectly, a reply missed the point, or an app action failed. A scan problem needs corrected input. An explanation problem needs the exact claim or transition. An app problem needs the feature and message. Keeping these distinct helps you choose the first check.
Record the approximate time and whether the issue occurs once or repeats. Change one condition at a time and note the result. That short record gives support a reproducible description without requiring your entire homework page or conversation.
Use even light and a sharp image of the complete question. Check the small symbols, diagram labels and units before continuing. If one part is ambiguous, type that detail beside the scan. You can compare the problem being discussed with the original worksheet.
If the camera or photo picker is unavailable, review the relevant Lirno access setting on your device. Enable the access needed for the action you choose. The official app privacy policy explains the handling of submitted homework inputs.
Confirm that the device has a stable connection and check the app for a temporary service message or usage limit. Reopen the app if appropriate. Avoid submitting the same request many times in quick succession while a response is pending.
Record the approximate time, feature and exact message if the issue remains. Describe the kind of input without sending an unrelated private document. A focused error description can be useful without exposing the entire worksheet or conversation.
Note the feature name and the exact message shown in Lirno. Check whether the issue affects one tool or the whole app, and record whether it began after a particular action. These details help distinguish a problem with the question from an app-access issue.
Confirm your connection, check for an available app update and reopen Lirno if appropriate. If the same message remains, contact Rocket Digital with the device model, app version and steps that reproduce it. Never share passwords or verification codes.
Use the account controls available in Lirno for supported actions. If you need help with an account or want to make a privacy request, use the official Rocket Digital contact form and identify the app as Lirno. State the issue or request clearly.
The Lirno privacy policy covers the app. The HomeworkPath privacy page describes this website separately. Browsing a prepared example here does not send homework to the tutor. Never share passwords or verification codes in a support request.
Include the device model, iOS or iPadOS version, Lirno version, feature, approximate time and exact message when available. Describe the steps in order and what you expected. State the checks you tried and whether another feature still works. Use the copyable checklist above as a starting point.
The contact button opens Rocket Digital’s official form. If a screenshot helps, limit it to the issue and remove unrelated personal information. Support does not need passwords, verification codes or payment-card details. For a learning-guide error, include the guide title and exact calculation instead of an app error message.
If a prepared website example appears incorrect, include its page title and the exact sentence or calculation. Say what you expected and point to the relevant assignment or textbook definition when available. A screenshot of the affected part can help, but remove unrelated personal information.
For example: “On the biology guide, does the osmosis prediction assume equal pressure?” identifies a checkable issue. Use the official contact form linked here; a content report is different from a request to solve or submit your homework.
FAQs
Use the official Rocket Digital contact form and identify the app as Lirno. The button on this page opens that form.
Include the feature name, exact message, device model and app version. Describe the action that triggered the issue and the checks you already tried.
No. Do not share passwords, verification codes, payment credentials, or unrelated private documents.
Official support
Contact Rocket Digital if an app-access issue continues after the first checks. Include the exact message and the action you were trying to complete.
Contact the app publisher with your device, app version and a description of the issue.
Keep going
App tools
Capture the complete exercise and catch ambiguous fractions, powers, labels and instructions.
Explore the guideYour first question
Start your first question in Lirno, choose the help you need and inspect the response. Follow a complete prepared example, then choose a useful next action.
Explore the guideWebsite information · October 10, 2026
Understand which interactions stay in your browser, how website hosting works and where to find Lirno’s separate app privacy policy.
Explore the guideContact Rocket Digital with your device, app version and the message you saw.